Confidentiality & Communications Notice
Confidentiality & Communications Notice
Playwise is committed to providing a safe and supportive environment for individuals seeking help with gambling-related concerns. We take reasonable steps to protect the privacy of
communications made through our website, helpline, and digital tools.
Nature of Communications
- phone calls
- text messaging
- live chat
- email and contact forms
These channels are intended to provide support, information, and referral guidance.
Confidentiality of Communications
- Communications through this website or digital channels are not guaranteed to be fully secure
- Messages may be stored or documented for quality assurance, training, or service improvement
- Communications may be handled by trained staff, certified counselors, or authorized service providers
Not a Clinical or Emergency Service
- Does not establish a provider-patient relationship
- Not a substitute for professional treatment
- Not intended for emergencies
If you are experiencing an emergency, call 911 or contact the 988 Suicide & Crisis Lifeline.
Limits to Confidentiality
- When required by law
- To prevent serious harm
- For compliance or safety purposes
Third-Party Services
Playwise may connect you with external providers. Their privacy practices apply once you engage with them.
User Responsibility
Avoid submitting highly sensitive personal or medical information through unsecured channels.
