Frequently Asked Questions
Everything you need to know about Playwise, from how we help to what to expect.
Your questions, answered.
We know reaching out for help can feel overwhelming. That is why we have answered some of the most common questions people ask us. And if you do not see what you need here, just give us a call. We are always here to talk.
1. Who can call Playwise?
Anyone. Whether you gamble, know someone who does, or even work in a related field, we are here to answer your questions and provide support.
2. Is the helpline confidential?
Yes. Every call and chat is completely confidential. Your privacy and trust are always protected.
3. What happens when I call?
You will connect with a trained staff member who listens to your concerns without judgment, asks thoughtful questions, and helps you discover your next step tailored to your situation.
4. Do I have to pay?
No, talking with us and getting resources is always free.
5. What services does the helpline provide?
We offer crisis intervention, emotional care, information about problem gambling, referrals to support groups, counseling and treatment options, and resources for both individuals and their loved ones.
6. I am not sure I have a problem. Should I still call?
Absolutely. You do not need to be “sure” to reach out. Whether you are just starting to wonder or already feeling overwhelmed, we are here for every stage.
7. Can I get long-term help?
Yes. We can connect you with licensed counselors, ongoing support programs, and tools tailored to your needs and location.
8. How can I access the helpline?
You can call us 24/7 at 1-833-PLAYWISE (1-833-752-9947).
9. What languages are available on the helpline?
Our helpline offers support in many languages through interpretation services. Just tell us your preference and we will connect you with help in your language.
10. Is the service only for people with a gambling problem?
No. The helpline is open to anyone concerned about gambling, whether you are struggling yourself or worried about someone else.
11. Can I stay anonymous?
Yes. You do not have to share your name or personal details if you are not ready.
